Terms & Conditions
Terms & Conditions
Effective Date: 8/28/2024
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1. Introduction
Welcome to Lala Cleaning Services ("we," "us," or "our"). By accessing or using our website lalacleaningsercies.com and our services, you agree to comply with and be bound by the following Terms & Conditions ("Terms"). Please read these Terms carefully. If you do not agree with any part of these Terms, Please contact us for questions and concerns..
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2. Services
We provide cleaning services as described on our website. The specific details of our services, including pricing, scheduling, and scope of work, will be outlined in your service agreement or as communicated with you directly.
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3. Booking and Payment
3.1 Booking
To book our services, please provide accurate and complete information. You are responsible for ensuring that our staff has access to the areas to be cleaned and for notifying us of any special requirements or instructions.
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3.2 Payment
Payment for our services is due as specified in your service agreement or as communicated to you. We accept various payment methods, which will be listed on our website or provided during the booking process. Failure to make payment in a timely manner may result in suspension or cancellation of services.
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4. Cancellations and Rescheduling
4.1 Cancellations
You may cancel or reschedule your service appointment in accordance with the terms specified in your service agreement or as communicated to you. Cancellations made less than [24] hours before the scheduled appointment may incur a cancellation fee.
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4.2 Rescheduling
Requests to reschedule an appointment must be made at least [8] hours in advance. We will make reasonable efforts to accommodate your request but cannot guarantee availability.
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5. Client Responsibilities
You agree to:
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Ensure that the areas to be cleaned are accessible and free of hazards.
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Remove or protect valuable, fragile, or irreplaceable items.
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Provide accurate information regarding the cleaning requirements and any special instructions.
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6. Liability and Limitations
6.1 Liability
To the maximum extent permitted by law, Lala Cleaning Services is not liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from or related to the use of our services or any errors or omissions in the information provided on our website.
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6.2 Limitation of Liability
Our total liability for any claim arising out of or related to our services or these Terms is limited to the amount paid by you for the specific service giving rise to the claim.
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7. Indemnification
You agree to indemnify, defend, and hold harmless Lala Cleaning Service, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses, including legal fees, arising out of or related to your use of our services, your breach of these Terms, or any violation of applicable laws.
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8. Intellectual Property
All content on our website, including but not limited to text, graphics, logos, and images, is the property of Lala Cleaning Service or its licensors and is protected by intellectual property laws. You may not use, reproduce, or distribute any content from our website without our prior written permission.
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9. Privacy
Your use of our website and services is governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy for information on how we collect, use, and protect your personal information.
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10. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our website and services after any changes constitutes your acceptance of the revised Terms.
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11. Governing Law
These Terms are governed by and construed in accordance with the laws of Tennessee/USA. Any disputes arising from or related to these Terms, or our services shall be subject to the exclusive jurisdiction of the courts in Tennessee/USA
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12. Contact Us
If you have any questions or concerns regarding these Terms, please contact us at:
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Lala Cleaning Services
4321 O'hara Dr
Knoxville, TN 37918
865-258-7295/865-410-8891